With our specialized services, we take all the worries off our clients’ shoulders – so they can focus on what truly matters: running their business.
Our services
Carefree Workplace
Workplace Support
Carefree Connected
Carefree Reachability
Carefree Workplace
Experience the benefits of working in the public cloud, supported by user-friendly applications that seamlessly align with your organization. You maintain control over all devices connected to your organization, as well as the data stored and processed on them. With our solutions, you work on modern devices equipped with the latest technologies and secured to the highest standards. Our policy perfectly aligns with the values of your organization. With your entire device inventory under management, you can rest easy knowing your systems are protected.
1. Introductory meeting
We start with a relaxed conversation to understand your needs.
2. Readiness check
We map out your current situation and check how well your organization is prepared for the transition to an efficient and carefree workplace.
3. Personal alignment
In a meeting, we explore how technical and functional solutions align with your strategic goals.
4. Implementation
We implement the recommendations in close collaboration with your team.
5. Training and optimization
We offer guidance on the new way of working, ensuring your team is well-prepared.
6. 24/7 support
Our dedicated team is always available to help you, so you’re never alone.
Carefree:
All your equipment is modern, up-to-date, and expertly managed.
Flexible working:
Work wherever and whenever you want, with a consistent experience for all your colleagues.
Full control:
You have control over your business data, protected against digital data breaches.
Workplace Support
At KroonCo, personal service is our top priority. You can always contact us with your questions or issues. When you call us, you’ll immediately be connected to a support staff member who listens and registers your question or issue. We’ll immediately create a ticket and provide appropriate support. Our team thinks in terms of practical solutions and stays up-to-date on the latest innovations in ICT, ensuring you always benefit from the latest hardware and software.
1. Reporting issues
Contact us with your questions or problems or submit a ticket through our registration system.
2. Immediate response
If we can’t solve your issue immediately, we’ll create a ticket and keep you updated by email.
3. Monitoring availability
We monitor your internet connection and applications so we can proactively respond to potential issues.
4. Personal contact
If a problem arises, we’ll create a ticket and contact you immediately to resolve it as quickly as possible.
5. Partner collaboration
If necessary, we collaborate with our partners to find the best solution.
6. Ongoing support
Our support team is always available to help you, even outside office hours.
Direct support:
You can always call us for help and speak directly with a representative. Even outside office hours, someone is always available to resolve urgent issues.
User-friendly ticket registration system:
Submit issues or questions easily through your personal login.
Email updates:
You’ll receive regular updates about your tickets from our support team.
Carefree Connected
In a world where we are constantly connected, it’s crucial that networks remain reliable and secure. A stable, highly available connection with good throughput is essential, but security also deserves the right attention. Cyber threats are increasing, so it’s crucial to properly maintain networks, use the latest standards, and keep devices up to date. With Carefree Connectivity, we’re ready to support you. We offer a complete solution that not only ensures a secure and stable connection but also takescare of the management. Combined with our Carefree Workplace, you can focus on what truly matters without worrying about your network.
1. Provider advice, backup connection, and speeds
A stable and fast internet connection is the foundation of a well-functioning network. We’re happy to help you choose a reliable provider and advise on a backup connection to ensure constant connectivity. Together, we’ll find the right speed for your needs.
2. Advice on physical setup
A well-organized network environment contributes to stability and reliability of your infrastructure. We’ll work with you to determine whether a patch cabinet is the best solution for neatly storing equipment and advise you on a on a UPS (emergency power supply) and patch panels for efficient cabling
3. Advice on physical locations of APs
A strong and stable Wi-Fi signal starts with the correct positioning of access points. Using heatmaps, we identify optimal coverage and ensure your wireless network is reliable and efficient.
4. Advice on network setup
A well-designed network contributed to both security and performance. We help you set up separate networks and configure firewall rules, so your network traffic remains secure and organized.
5. Reorganization of patch cabinet
A well-organized patch cabinet makes management and maintenance much easier. We support you in logically organizing equipment and advise on the use of color-coded cabling, so your network remains not only tidy but also efficiently manageable.
Always available and reliable:
With Carefree Connectivity, you don’t have to worry about network outages or slow connections. Our solution ensures a stable and fast network connection, so you always stay connected and can continue your work without interruption.
Security and peace of mind:
In a time where cyber threats are becoming increasingly common, carefree connectivity offers the highest level of security. You can trust that your network is protected from unwanted intruders and that your data is safe, so you can work with peace of mind.
User-friendly and supportive:
Our solution is designed to be easy to use, without requiring technical knowledge. We also offer proactive monitoring and support, so any issues are quickly resolved and you can focus on your core activities.
Carefree Reachability
Stay connected wherever you are, without being tied to a fixed workplace. That’s exactly where Carefree Reachability makes the difference. Work flexibly from your laptop, smartphone or, where needed, a desk phone, all connected through one central business number. Switch seamlessly between devices without losing connectivity. You can also choose to be reachable on your personal or external number and make outgoing calls using that number. These settings are easy to manage yourself in the app. With smart features such as call queues, IVR menus and call forwarding, every call reaches the right colleague. This way, you combine the flexibility of modern working with the reliability of business telephony and stay professionally connected wherever you work.
1. Understanding Your Organisation
We take the time to understand how your organisation operates and what your communication needs are. We assess your workspaces, phone numbers, users, desk phones and the way your employees communicate every day.
2. Setting Up Your Telephony Environment
Based on your organisation’s requirements, we configure your complete telephony environment. This includes users, phone numbers, mobile integration, call queues, IVR menus, call forwarding and, where required, desk phones. Everything is tailored to the way your organisation works.
3. Installation and Deployment
We ensure your solution is ready to use from day one. Your employees can start working straight away using their smartphone, laptop or desk phone, while we test the solution and provide support during the rollout.
4. Management and Support
Even after deployment, we remain involved. We take care of ongoing management, implement changes when required and provide support whenever you need it. This ensures your organisation stays professionally connected for the long term.
Always Connected:
With Carefree Reachability, you’re always connected via your laptop, smartphone or, where needed, a desk phone. Work from one central business number and switch seamlessly between devices without losing connectivity. Stay professionally connected, wherever you work.
Work the Way You Want:
Every organisation has its own way of working. That’s why Carefree Reachability adapts to the way your organisation operates. Use the app on your smartphone, make calls from your laptop with a headset, or choose a desk phone where needed, for example at a reception desk. Switch effortlessly between your mobile, laptop and desk phone. One solution, tailored to the way you work.
Integrated Mobile Telephony:
With integrated mobile telephony, you make calls directly over the mobile network using your business number. You don’t have to rely on an app or internet connection, while still benefiting from all the advantages of a centralised business telephony solution.
Reliable Availability:
Good business telephony is about more than just making calls. With call queues, IVR menus and smart call routing, every call reaches the right colleague. This helps you maintain a consistent and professional image while giving you valuable insight into availability and call flows. As a result, everyone is helped quickly and efficiently.
Support for Desk Phones:
Where a desk phone remains the preferred choice, we provide a carefully selected range of fully supported devices. This ensures easy deployment, reliable management and dependable performance.
